• Capital Office Products, INC

Frequently Asked Questions

Capital Office Products Resource Center

Frequently Asked Questions

Answers to the questions we hear most about our office technology, IT services, and how we work with businesses throughout South Carolina. Don't see your question? Call us at (803) 407-4321 or email info@copsc.com.

About Capital Office Products

Where is Capital Office Products located?

Our office is at 1667 Lake Murray Blvd, Columbia, SC 29212. We are open Monday through Friday, 8:00 AM to 5:00 PM. You can reach us at (803) 407-4321 or info@copsc.com.

What areas do you serve?

We serve businesses and organizations throughout the entire state of South Carolina. Our home base is Columbia, and we work with many clients in Lexington, West Columbia, Irmo, Chapin, and across the Midlands.

How long has Capital Office Products been in business?

Over 30 years. Bill MacDonald founded Capital Office Products in 1996 from his family home with the goal of supporting the Columbia business community. Today we are still family-owned and operated, now in our second generation, and many of our clients have been with us for over a decade, including our very first customer.

What types of businesses do you work with?

We work with small businesses, churches, schools, medium-sized work groups, and Fortune 500 companies, and everything in between.

Copiers & Printers

What copier and printer brands do you offer?

We specialize in Copystar copiers, printers, and multifunction devices, from desktop printers to high-volume production systems. Features include mobile and wireless printing, scan-to-email and cloud integration, secure document access, and user authentication.

Can I lease a copier instead of buying one?

Yes. We offer 36, 48, and 60-month lease options. Contact us and we will help you compare leasing and purchasing for your office.

Are refurbished copiers reliable?

Yes. Our Certified Pre-Owned copiers go through a full service-history review and two complete inspections. Internal components are replaced with brand-new parts and long-life consumables and drums, and refurbished machines are covered by the same premium service contract as new equipment.

Do you provide training on new equipment?

Yes. We offer training on your new equipment either virtually or in person, so your team can get the most out of every feature.

Service & Supplies

How do I request service on my copier or printer?

Submit a request through the Service Request page on our website, call us at (803) 407-4321, or email info@copsc.com. Our award-winning service department offers same-day service response, and our certified technicians carry parts to fix most issues on the first visit.

How do I order toner?

Select Toner Request on our Service Request page, call (803) 407-4321, or email info@copsc.com, and our team will take care of the rest.

Will I talk to a real person when I call?

Yes. When you call during business hours, you will reach our live, local customer service team, not an automated phone system.

IT Services

What IT services do you provide?

We offer managed IT services for businesses, including 24/7 server and network monitoring, unlimited help desk support, remote and on-site support, cybersecurity and firewall management, data backup and recovery, Microsoft 365 and hosted email, Wi-Fi setup, and hosted PBX phone systems.

Do you monitor our network after hours?

Yes. Our managed IT services include 24/7 server and network monitoring. If an intrusion or security issue is detected outside our 8:00 AM to 5:00 PM office hours, our NOC (network operations center) team addresses it.

Mail Machines & Rentals

What postage and mail machines do you offer?

We offer FP PostBase mail machines, including the PostBase ONE, PostBase 20, PostBase Vision S3, PostBase Pro, and PostBase Pro DS, along with installation and service.

Can I rent a copier or printer short-term?

Yes. We offer weekly, monthly, and event-based rentals of copiers, printers, scanners, and multifunction devices. Rentals are popular for political campaigns, legal cases, construction trailers, conferences, training facilities, and seasonal busy periods. We deliver, set up, and connect the equipment to your network, and train your team on site.

Getting Started

What is the free office assessment?

Our free, no-pressure office assessment shows what you are really spending on printing, finds bottlenecks in your workflow, and checks whether your current equipment is the right fit. Request one on our Assessment page or call (803) 407-4321.