Paper jam trouble? Try this!

Ok, it’s crunch time. That big meeting you have been preparing for is only an hour away. You step up to your copier in anticipation of seeing all of your hard work print out in neat little stacks and then…you hear it. That ominous ‘beep-beep-beep’ that brings tears to the eyes of grown men as they realize that their copier has a paper jam.

Well, maybe not tears. But probably an annoyed facial expression.

To fix it:

  1. Check the display panel. As soon as your copier jams, it’s important to look at the display screen for important information like where the jam occurred, how to open the printer and clear the jam, or it may give you an essential error code that your copier repair/service provider would need.
  2. Remove the jammed paper. You may need to turn the copier off and let the equipment cool down before you touch anything inside of it. Find the paper and remove it by grabbing it tightly, pulling it with a strong, straight, steady tension so that you don’t tear the paper when removing it.
  3. Look for paper tears and remnants. Once you have removed the jammed paper, take a look at the area where it jammed to make sure you have removed any paper particles, remnants or torn fragments.
  4. Inspect the rollers. Inspect the rollers for any marks, dust, or paper underneath the rollers that may not be easily seen.
  5. Close the machine and power it on. Once complete with clearing the jam, you can close it carefully making sure that it locks or snaps back into place, and then power on the machine.
  6. Review display panel one more time. Finally, make sure to check the LCD panel or display one more time. Copiers usually go through their own electronic diagnosis when powering up to ensure that the machine has been closed properly, its in good working order, and ready for use.

For Prevention:

  1. Use the right type of copy paper. Using the wrong paper can lead to copier repair service calls and many headaches down the line. Google the correct type of paper for your machine. The standard weight is usually 20 lb., but copier machines can also use 22-24 lb. paper. Whether you want to go for better quality (feel and brightness) or environmentally friendly paper, the most important thing is that it’s the right size and weight. Don’t forget to store your paper in a dry, warm place.
  2. Prepare the paper each time you refill the machine. By placing it in a tight, even, and neat stack in the paper guides, this can save you trouble later. Have you heard of “fanning” the ream of paper before placing it into the cassette? Fanning a stack of paper can do more harm than not. When you fan the paper, it can actually cause a static electricity charge, making the pages stick together. Also, make sure you don’t overfill the tray.
  3. Adjust the paper tray guides. Another fairly simple task, but again, it’s about properly setting up the copier for successfully feeding paper into the machine so that it doesn’t jam. Each time the paper is replenished, the guides should be checked and reset if needed. The guides should be touching the paper, but not too tight against the paper. It should guide the paper, not restrict it.
  4. Wipe the rollers. Each time you replace the paper in the copier, you should take the time to wipe the rollers with a dry, clean, lint-free cloth. Paper does contain dust particles, and when running across the rollers, this dust can stick to them and begin to build up. Rollers are meant to grab the paper and guide it through the copier. So, when they have a lot of dust build up, they are less likely to function properly.
  5. When printing thicker paper, use the manual feed. Most copiers can take and copy onto thicker types of paper. Before purchasing and using thicker paper, please review the copier’s specifications or manual to make sure you are only using paper with recommended thicknesses for your specific copier. Also, make sure when running card stock or thicker paper in your copier, to use the manual feed. This allows the paper to have a shorter and straighter (fewer turns or bends) path through the copier for this type of paper.

The Reoccurring Jam:

Sometimes no matter what you do to clear a copier jam, remove all of the paper, clean the rollers, and close it properly, it continues to jam. This could be due to many reasons. From misaligned rollers to paper fragments, broken components, etc. When you have a copier that continually stops with a paper jam, it needs a service call. Regardless of what we’ve said before, a continuous paper jam is not a normal occurrence, and it should be looked at by a trained technician. Give us a call at 803-407-4321 and we’ll be glad to help!

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At Capital Office Products, we help your business do business. While we are based out of Columbia, South Carolina, we provide the latest technology in Copystar, Kyocera, and Okidata office equipment for companies all over the country.

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