FAQ – we’re listening to your questions!
Q: I have a line on my copies. How do I clean it off?
First we want to check if you have a problem with the components inside your
machine. Print a Status Page off your machine. If it DOES have a line, then we
will need to send a tech out to look at your machine. If it DOES NOT have a line,
then open the top feeder, you will see the big flat glass you make copies on,
look to your left and there will be a small sliver of glass – that is the glass
that needs to be cleaned! Rubbing alcohol is the best to use to clean the glass,
but anything else will do. Once you clean that, make another test copy using the
top feeder and see if you get the lines on the copy.
Q: I just dumped out my waste container, but it’s still reading “Empty Waste”.
What do I do?
: When you remove the waste container from your machine, clean out the neck
part of the bottle (there’s a sensor in there!).
Q: I have an error message on the screen and can’t do anything. It tells me to
unplug – which I’ve done several times but it keeps coming up. What do I do?
Press your STATUS/JOB CANCEL button. Using your keypad, type in 1087 1087
(you won’t see the numbers pop up and it will beep it at you). The screen will
switch over to Maintenance Mode. Using your keypad again, type in 906, then hit
START. Press the EXACUTE button on the screen and press START button again. It
will then say POWER SW OFF/ON. Now turn the machine off (for a second) using the
main switch on the right hand side of the machine, and turn back on. Once the
machine comes back up to Ready To Copy, make a test copy using the top feeder.
If it works, then you are good to go! If it doesn’t work, you will need to call
for service and we will send a tech out.
Q: What do I do if I can’t fax at all?
First, check to make sure your phone line to the machine is plugged in the
Then make sure it is plugged in to the correct outlet on the wall. If you are
still having issues, press the FAX button on your machine. You will see an “On
Hook” button on the screen. Press that and see if you hear a dial tone. If you
don’t then you will need to contact your phone company. If you do hear the dial
tone, try to fax again. If all fails, then call for service.
Q: I have a business function and would like to rent a machine; would this be
possible for this event?
Of course! Our delivery and set up fee is $250. Copies are billed based on
machine usage. Please contact Ashley Whisonant to set this up! 803-407-4321
Q: I have replaced my empty toner with a new one. What do I do with the empty
The toner container is 100% plastic, which means you can recycle it if you
would like. If not, you can just throw it away in the trash can.