FAQ – we’re listening to your questions!
Q: What do I do if I have a line on my copies?
A: First, print a Status Page. If it has a line, please call us at 803-407-4321
to place a service call. If it doesn't have a line, then the solution is simple!
Open the top feeder and you will see the big flat glass you make copies on,
look to your left and there will be a small sliver of glass – that is the glass
that needs to be cleaned! Rubbing alcohol is the best to use in this situation,
but anything else will do. Once the glass has been cleaned, make a test copy to
check for remaining lines or smudges.
Q: Someone just called claiming to be from Capital Office Products. They wanted
our machine model information and tried to send us toner.
A: This is what we affectionately call a "toner pirate". Our company will never
call you to sell or send you toner, nor will we ever need your machine information. We will only ask for the specific ID# located on the silver sticker of your
with our logo on it. This ID# allows us to access your account with us and your
equipment in our secure system. If someone does contact you wanting to know the
model number/your address/any other details, they are trying to trick you into
sending you toner. You will receive an invoice later for an exorbitant amount
and if you try to use the product, it may damage your machine. Don't get caught
in this scam! If you suspect that a toner pirate is contacting you, call us any
time at 803-407-4321 and we will be happy to verify the contact!
Q: I just dumped out my waste container, but it’s still reading “Empty Waste”.
What do I do?
A: When you remove the waste container from your machine, clean out the neck
part of the bottle (there’s a sensor in there!)
Q: I have an error message on the screen and can’t do anything. It tells me to
unplug – which I’ve done several times but it keeps coming up.
A: Press your STATUS/JOB CANCEL button. Using your keypad, type in 1087 1087
(you won’t see the numbers come up and it will beep it at you). The screen will
switch over to Maintenance Mode. Using your keypad again, type in 906, hit
START. Press the EXECUTE button on the screen and press START button again. It
will say POWER SW OFF/ON. Now turn the machine off (for a second) using the
main switch on the right hand side of the machine, and turn back on. Once the
machine comes back up to the "Ready To Copy" screen, make a test copy.
If it works, then you are good to go! If it doesn’t work, your issue may be within
the inside components of the machine. Place a service call and our knowledgeable
technicians will come to you!
Q: What do I do if I can’t fax at all?
A: First, check to make sure your phone line to the machine is plugged in the
Then, make sure it is plugged in to the correct outlet on the wall. If you are
still having issues, press the FAX button on your machine. You will see an “On
Hook” button on the screen. Press that and check if you hear a dial tone. If you
don’t then you will need to contact your phone company. If you do hear the dial
tone, try to fax again. If all fails, then call for service.
Q: Do you do short term copier rentals for special events?
A: We do! We offer a large range of machines that can be used
for any event. To find out what machine will best fit your needs all you have
to do is call 803-407-4321 and ask for Ashley Whisonant, she will be able to
provide you with a quote that will include the cost of the machine rental,
delivery and set up.
Q: I have replaced my empty toner with a new one. What do I do with the empty
A: Absolutely! The toner container is 100% plastic which means
that it can be sent to most recycling centers. If you are unable to reach a
recycling center, cartridges do not require any special handling and can be
thrown away with the every day office waste. If you are interested in recycling,
please give us a call at 803-407-4321 to ask about our recycling program!