FAQ – we’re listening to your questions!
Q: I have a line on my copies!
First, print a Status Page. If it has a line, please call us at 803-407-4321
to place a service call. If it doesn't have a line, then the solution is simple!
Open the top feeder and you will see the big flat glass you make copies on,
look to your left and there will be a small sliver of glass – that is the glass
that needs to be cleaned! Rubbing alcohol is the best to use in this situation,
but anything else will do. Once the glass has been cleaned, make a test copy to
check for remaining lines or smudges.
Q: I just dumped out my waste container, but it’s still reading “Empty Waste”.
What do I do?
: When you remove the waste container from your machine, clean out the neck
part of the bottle (there’s a sensor in there!)
Q: I have an error message on the screen and can’t do anything. It tells me to
unplug – which I’ve done several times but it keeps coming up.
Press your STATUS/JOB CANCEL button. Using your keypad, type in 1087 1087
(you won’t see the numbers come up and it will beep it at you). The screen will
switch over to Maintenance Mode. Using your keypad again, type in 906, hit
START. Press the EXECUTE button on the screen and press START button again. It
will say POWER SW OFF/ON. Now turn the machine off (for a second) using the
main switch on the right hand side of the machine, and turn back on. Once the
machine comes back up to the "Ready To Copy" screen, make a test copy.
If it works, then you are good to go! If it doesn’t work, your issue may be within
the inside components of the machine. Place a service call and our knowledgeable
technicians will come to you!
Q: What do I do if I can’t fax at all?
First, check to make sure your phone line to the machine is plugged in the
Then, make sure it is plugged in to the correct outlet on the wall. If you are
still having issues, press the FAX button on your machine. You will see an “On
Hook” button on the screen. Press that and check if you hear a dial tone. If you
don’t then you will need to contact your phone company. If you do hear the dial
tone, try to fax again. If all fails, then call for service.
Q: I have a business function and would like to rent a machine; would this be
possible for this event?
Of course! Our delivery and set up fee is $250. Copies are billed based on
machine usage. Please contact Ashley Whisonant to set this up! 803-407-4321
Q: I have replaced my empty toner with a new one. What do I do with the empty
The toner container is 100% plastic, which means you can recycle it if you
would like. If not, you can just throw it away in the trash can.